Service Project Coordinator - USA

Protocase Inc./45Drives Ltd. • Wilmington, NC

21d • $58,000 - $85,000 • Onsite

About The Position

45Drives is seeking an organized, detail-oriented Service Project Coordinator to join their team. This customer-facing role is crucial for ensuring customer projects run smoothly from planning to deployment by facilitating communication between Sales, Service, and Customer teams. The coordinator will manage project activities, organize documentation, monitor timelines, and proactively address potential issues. This position offers an excellent opportunity for individuals who excel at managing multiple priorities in a fast-paced environment and are looking to grow into a project leadership role through mentorship and hands-on experience.

Requirements

• Post-secondary education in Business, Technology, Engineering, Project Management, or a related discipline, or an equivalent combination of education and relevant experience.
• Demonstrated experience coordinating projects, stakeholders, timelines, and deliverables within a professional environment.
• Experience working in customer-facing, technical, operational, service, or project-based roles.
• Proven ability to manage multiple priorities while maintaining exceptional attention to detail.
• Excellent organizational and documentation skills with a high degree of accuracy.
• Strong written and verbal communication skills.
• Excellent time management and prioritization abilities.
• Ability to communicate project progress clearly and professionally.
• Strong attention to detail with a structured, process-oriented approach.
• Proficiency with Microsoft Office and common business software.
• Interest in building a long-term career in project management or technical operations.
• Eligible to work in the United States.
• Ability to work full-time on-site in Wilmington, NC.
• Willingness to travel occasionally to support customer deployments.

Nice To Haves

• Experience coordinating multi-site deployments or field service projects.
• Technical background or familiarity with hardware, systems configuration, or implementation projects.
• Experience preparing or supporting RFPs, RFQs, and technical proposals.
• Familiarity with project management software such as Microsoft Project, Asana, Monday.com, Jira, or similar tools.
• CAPM certification or coursework in Project Management.
• Experience working in manufacturing, IT infrastructure, or technical services.

Responsibilities

• Coordinate communication between Sales, Service, and Customer project teams to ensure alignment on project scope, timelines, and deliverables.
• Capture detailed meeting notes and convert discussions into clear action items, responsibilities, and follow-up tasks.
• Collaborate with internal stakeholders to develop project plans, schedules, and resource requirements.
• Assist with planning and coordinating logistics for customer deployments, including multi-site implementations.
• Monitor project schedules, milestones, material orders, and task completion to keep projects on track.
• Maintain accurate project documentation and ensure information remains organized and up to date.
• Respond to routine project inquiries regarding timelines, documentation, project scope, and available resources.
• Identify project risks or delays, engage the appropriate stakeholders, and help develop practical solutions.
• Gather project updates from team members and maintain master project documentation and status reports.
• Maintain consistent communication with customers and internal subject matter experts throughout the project lifecycle.
• Assist in evaluating bids and supporting the preparation of technical proposals.
• Take ownership of customer projects while developing technical project coordination and leadership skills through mentorship.

Benefits

• Medical, Dental, Life Insurance, and Group Insurance available after two months of full-time employment.
• Two weeks of paid vacation, increasing to three weeks after three years and four weeks after five years.
• Access exclusive deals at local businesses.
• Participate in wellness events and enjoy access to a gym membership.
• Team lunches, seasonal parties, and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree