Customer Service Administrator & Project Coordinator
About The Position
The Customer Service Administrator & Project Coordinator is an entry-to-mid level role that supports customer service operations and project coordination activities across the organization. In this role, you will assist with managing customer requests, processing orders, service billing and helping coordinate projects to ensure timely delivery of products and services. You will work closely with internal teams and gain hands-on experience in customer engagement, project coordination, and retail technology solutions. This is an excellent opportunity for someone looking to grow their career in customer service, operations, or project management.
Requirements
- 1–3 years of experience in customer service, administration, or coordination roles
- Basic proficiency in Microsoft Office (Excel, Word, Outlook)
- Strong written and verbal communication skills
Nice To Haves
- Internship or early career experience in a business or technical environment is a plus
- Bilingual candidates are preferred, Spanish would be nice.
Responsibilities
- Act as a day-to-day contact for customer inquiries and requests
- Respond to customer needs in a timely and professional manner
- Help maintain strong customer relationships through clear communication
- Support Proof of Value (POV) activities and customer onboarding
- Assist in coordinating project tasks, timelines, and deliverables
- Track project updates and communicate progress to internal teams
- Participate in internal and customer meetings and take notes/action items
- Help ensure projects stay organized and on schedule
- Prepare quotes for existing customers following company guidelines
- Process customer orders accurately and in a timely manner
- Maintain and update customer and order information in internal systems
- Support proposal preparation for new opportunities
- Process repair and phone support billing for the customer service team.
- Work with internal departments (Engineering, Manufacturing, Finance, etc.)
- Help resolve basic operational or order-related issues
- Escalate more complex problems to senior team members
- Use CRM and internal tools (e.g., Synergy, Macola) to manage data
- Assist in preparing reports and tracking key metrics
- Maintain organized documentation and records
Benefits
- Competitive salary and benefits
- A supportive, team-oriented work environment
- Training, mentorship, and career development opportunities
- Exposure to real-world projects and customer interactions
- Opportunity to grow into senior project coordination or account management roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
