Customer Service Administrator

Electrolux Professional•Grange Township, IA

1d•Hybrid

About The Position

Being part of the Electrolux Professional team means one day is never the same as the next. What drives us every day is our mission to make our customers’ work-life easier, more profitable – and truly sustainable. Becoming the OnE trusted partner, managing their complete operations. Understanding their daily journey – and making it a winning one - whether they run a hotel, restaurant, laundry or café. Join our Customer Experience team and help us in delivering a positive experience for customers at every stage of their journey!

Requirements

Previous experience in customer service, service coordination, or administration.
Experience working with CRM systems and Microsoft Office, particularly Excel and Word.
Customer-focused mindset with a professional and diplomatic approach.
Strong communication skills, both written and verbal.
Highly organised, detail-oriented, and able to manage multiple priorities.
Proactive self-starter with strong problem-solving skills.
Collaborative team player who can also work independently.

Nice To Haves

Experience working with service partners, suppliers, or after-sales support is advantageous.

Responsibilities

Act as the first point of contact for customer service enquiries via phone, email and CRM.
Manage and coordinate service requests, ensuring SLA targets are met.
Liaise with service partners and internal teams to resolve customer issues efficiently.
Monitor service performance and escalate issues where required.
Support after-sales service operations through reporting and administrative activities.
Identify sales opportunities and pass qualified leads to the sales team.
Maintain a high level of customer satisfaction through proactive communication and problem-solving.