Customer Service Administrator

Designer Contracts•Newcastle Upon Tyne, AR

6d•Onsite

About The Position

Due to our continued growth we have an exciting opportunity to join our friendly team based in Benton. We are looking for a friendly, well-organised individual with the ability to use own initiative and work well in a busy office environment. Job Objective To achieve the highest possible customer service standards in line with our Customer Service Policy. Other areas of responsibilities include: Responsible for logging and keying customer orders and tracking stock to completion. Participating in office duties, such as answering phone calls, managing incoming and outgoing post, and carrying out general housekeeping tasks. Assisting with ensuring goods are stored in the correct locations and our in-house system reflects actual locations. Effective liaison with the fitting diary team to ensure service level agreements are met with customer satisfaction at the forefront. Ensuring job completion notes are received on time and are properly completed in order for invoicing within the company timescales. Designer Contracts is an equal opportunities employer.

Requirements

Friendly, well-organised individual
Ability to use own initiative
Ability to work well in a busy office environment

Responsibilities

Ensure effective communication across the business and with customers
Have an inspirational and caring attitude
Ensure all phone calls are answered quickly and efficiently
Ensure all sales enquiries are followed up promptly and followed through to conclusion
Ensure that best value is obtained in all areas of the business and that savings are made wherever possible
Responsible for logging and keying customer orders and tracking stock to completion.
Participating in office duties, such as answering phone calls, managing incoming and outgoing post, and carrying out general housekeeping tasks.
Assisting with ensuring goods are stored in the correct locations and our in-house system reflects actual locations.
Effective liaison with the fitting diary team to ensure service level agreements are met with customer satisfaction at the forefront.
Ensuring job completion notes are received on time and are properly completed in order for invoicing within the company timescales.