Service Program Manager – Mobile Imaging Solutions (MI, CT, MR and XP)

Siemens Healthineers

33d•$107,060 - $147,213•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. This is a role well suited to a senior technical leader seeking to make a lasting impact on Siemens Healthineers’ Mobile Fleet business across North America. As the Service Program Fleet Manager, you will serve as both a technical subject matter expert and a program leader, accountable for the end-to-end lifecycle of our mobile fleet. This includes the transition and launch of new mobile systems, the ongoing preventive and reactive maintenance of units in the field, and the development of standardized, scalable processes to ensure long-term success. Mobile systems operate across multiple regions and service areas, requiring strong coordination to ensure continuity of service between zones, timely escalation management, and effective cross-functional alignment. You will also lead the integration of IT-enabled digital solutions such as centralized dispatch, mobile networking, remote troubleshooting, and secure image transfer—ensuring the business is positioned for scalability, compliance, and customer satisfaction. This role requires technical depth, process leadership, and the ability to collaborate effectively with sales, service, factory teams, vendors, and regional leadership to deliver sustainable success.

Requirements

Bachelor’s degree in Engineering, Technical Management, or related field (Associate’s degree with equivalent experience considered).
Minimum 5 years of experience with mobile medical imaging systems service, operations, or vendor management.
Strong technical knowledge of mobile imaging systems, trailers, and supporting infrastructure.
Experience with IT-enabled service solutions such as centralized dispatch, remote diagnostics, and workflow integration.
Proven ability to manage cross-functional programs and implement scalable processes in a complex, matrixed organization.
Strong analytical, problem-solving, and communication skills.

Nice To Haves

Professional certifications such as PMP, CBET, or CHTM.
Familiarity with Siemens Healthineers imaging systems and mobile service practices.
Experience with Lean or Continuous Improvement methodologies.
Strong vendor management and negotiation skills.

Responsibilities

Lead the transition, implementation, and lifecycle management of Siemens Healthineers’ Mobile fleet across North America.
Ensure continuity of service across regions and zones, collaborating with Zone Vice Presidents, Regional Service Managers, Remote Service Specialists, and Customer Service Engineers.
Define and enforce standardized processes for installation, preventive and reactive maintenance, updates, safety protocols, and spare parts logistics.
Serve as the technical subject matter expert, working with factory teams to ensure mobile-specific requirements are fully integrated into documentation, updates, and service instructions.
Drive the digital enablement of mobile operations, including centralized dispatch, mobile networking, remote troubleshooting, error log analysis, and secure image transfer solutions.
Manage escalations for mobile service issues, coordinating corrective and preventive actions with internal teams and external operators.
Support training and capability development for field engineers, dispatchers, and applications staff to strengthen mobile-specific expertise.
Maintain accuracy of installed base data in systems such as PEAK and SAP; implement corrective actions where required.
Establish KPIs, governance frameworks, and reporting cadences to track program performance and drive continuous improvement.