Field Service Engineer 2 - MR, CT - Northeast TN

GE HEALTHCARE•Remote, OH

11d•$74,160 - $111,240•Hybrid

About The Position

As the Field Service Engineer 2, you will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for CT, MR, and other modalities within a hospital or healthcare system in Northeast Tennessee. This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to be able to work in the Tri-Cities/Northeast Tennessee area. This position is located in the Johnson City, TN area and relocation is available.

Requirements

Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment OR high school diploma/GED and 6 years of relevant experience
Technical capabilities in CT and MR modalities including troubleshooting, repair and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Responsibilities

Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
Perform troubleshooting, service repairs and installations of moderate complexity
Lead communications with customers and serve as escalation point for customer related concerns, including installations
Own customer issues from dispatch or identification of issue to resolution.
Proactively engage with other team members to ensure appropriate solution for the customer
Leads installations, validations, maintenance, and service repair needs on designated equipment.
Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues