Service Product Manager, MR (North America)

Philips•Chicago, IL

1d•Hybrid

About The Position

The Service Product Manager is responsible for driving customer lifecycle value (CLV), installed base (IB) growth, and service revenue performance across the North American MR portfolio. This strategic role leads initiatives focused on lifecycle optimization, service attachment, upgrade and modernization pathways, competitive conversion and win-back programs, and long-term installed base expansion.

Requirements

At least 5+ years of industry experience, ideally in marketing technology, healthcare, or MedTech products and solutions.
Familiarity with radiology and service structure for capital equipment is required.
Bachelor's degree in Business, Marketing, Engineering, Healthcare Administration, or a related field required.
Demonstrated broad knowledge of products and services within scope and excel at fostering collaboration across multifunctional teams.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Responsibilities

Lead North America service growth initiatives across Installed Base (IB) and lifecycle optimization programs for the MR portfolio.
Develop and execute regional strategies to maximize lifecycle value creation.
Drive service attachment strategies tied to Point-of-Sale (POS) transactions, including term attachment optimization.
Manage business initiatives focused on leveraging service for growth.
Identify opportunities to retain, upgrade, and expand the existing customer installed base while improving long-term service profitability.
Lead targeted growth programs related to MR portfolio targets.
Partner with sales, service, and marketing teams to align customer value messaging and commercial execution.
Collaborate with regional sales, service delivery, marketing, finance, and global business teams to execute strategic growth initiatives.
Support business case development, pricing strategies, and market opportunity assessments.
Track KPIs and business performance metrics to evaluate program effectiveness and optimize results.
Analyze market trends, competitive activity, and customer needs to identify new lifecycle and service growth opportunities.
Serve as a subject matter expert on lifecycle management strategies and installed base optimization.