Service Processor, Premium & Billing
About The Position
We are excited to bring on a Premium & Billing Service Processor to join our Group Protection Operations Team supporting Workplace Solutions in our Omaha, NE; Atlanta, GA; Dover, NH; Charlotte, NC or Phoenix, AZ offices. The Group Protection Operations Team will help you grow your group benefits knowledge and establish strong partnerships (internally/externally) while working in this fast-paced environment. As a Premium & Billing Service Processor, you will be responsible for managing complex premium and billing applications which may include configuration/setup of new accounts in the applicable systems as well as researching discrepancies, conducting analysis to determine root cause; and ensuring all information is complete and in good order. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships.
Requirements
- High School or GED.
- 0 - 1+ Years of billing, premium, and/or reconciliation experience that directly aligns with the specific responsibilities for this position.
- Ability to communicate effectively (verbal/written).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Nice To Haves
- Accounts Receivable Knowledge
- Ability to work in a fast-paced environment with the ability to adapt as needed.
- Ability to articulate/alter provisions – comfortable with contract language.
Responsibilities
- Manage payment indexing, premium and billing application, research discrepancies and ensure all information is complete and in good order.
- Monitor premium and billing to ensure proper completion, including balancing expenses and the information is in good order.
- Troubleshoot issues with premium & billing to identify more complex root cause and issue resolution.
- Manage basic reporting and complete terminations and reinstatements.
- Handle transfers of payments as needed and provide customer service to internal/external stakeholder, recognizing what needs to be done to meet the customer needs and demonstrate flexibility and responsiveness to create a recommendable customer experience.
- Manage premium & billing cases in accordance with established procedures and guidelines in a timely manner and meeting departmental quality/production standards.
- Escalate increasingly complex premium & billing issues/concerns to more senior team members and/or management.
- Identify, recommend and champion process improvements and organizational initiatives to positively influence the team and quality.
Benefits
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
