Service Processing Coordinator

Kaeser Compressors•Fredericksburg, VA
•$20 - $22•Onsite

About The Position

Kaeser Compressors, Inc. is seeking a Service Processing Coordinator for its Fredericksburg location. The position supports service-order processing and invoicing, working with service and branch teams to resolve discrepancies and ensure completed service tickets are processed accurately and promptly. This is an hourly position with a pay range of $20–$22, commensurate with experience.

Requirements

  • High school diploma or equivalent.
  • Expert verbal and written English proficiency.
  • Good communication and phone skills.
  • Computer skills, including proficiency in G-Suite.
  • Regular physical attendance at the worksite.
  • Two years of customer service experience.

Nice To Haves

  • Associate or bachelor's degree in Accounting.
  • SAP experience.
  • Customer service experience in a commercial or industrial market.
  • One year of invoicing experience.

Responsibilities

  • Reconcile and process completed service tickets in SAP in preparation for invoicing.
  • Build and maintain effective relationships with Service Scheduling Coordinators, Branch Managers, Service/Administration Managers, Service/Operations Managers, and Service Technicians to communicate and resolve processing discrepancies.
  • Verify appropriate cost and tax considerations for service costs, including travel, mileage, parts, and labor.
  • Process completed service orders accurately and promptly, meeting department goals for the interval between ticket completion and invoice generation.

Benefits

  • Medical, dental, and vision benefits.
  • Profit sharing.
  • 401(k) plan.
  • Rooftop cafe.
  • On-site exercise facility.
  • Free exercise classes.
  • Health and wellness program.
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