Service Process Coordinator - C04 - OFALLON

Citi • O’Fallon, MO

3d • Onsite

About The Position

The Service Process Coordinator 4 performs moderately complex and varied assignments with limited supervision. This role requires technical and administrative expertise, applying specialized functional area skills and basic knowledge of professional/technical principles and standards. The technical procedures are well-defined, and the coordinator understands how their duties integrate with the team and the broader organization. They exchange moderately complex information and may handle occasional difficult interactions. Basic knowledge of the organization and its policies is necessary, along with research, information gathering, and analysis skills. Judgment is applied based on practice and precedence, selecting the best course of action from defined options while understanding the consequences.

Requirements

• 1-3 years relevant experience
• Proficient with Microsoft Excel
• Requires sitting at a computer the majority of an 8-hour shift.
• Position requires ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.
• May assist with pulling files or re-filing
• Related processing experience with basic knowledge of the organization and its policies as well as basic understanding of department/unit policies and procedures
• Basic knowledge of state, regulatory investor guidelines is preferred.

Nice To Haves

• Loan servicing/processing experience preferred.

Responsibilities

• Organizes, records, and services the production output of various servicing activities, which may require interacting with internal and external customers.
• Resolves complex issues and performs most complex servicing activities under limited supervision.
• Works on complex projects.
• Occasionally mentors lower level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports an expansive array of products/services.
• Demonstrates technical/administrative expertise.
• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED