Delivery Process Coordinator

Miratech

2d•Remote

About The Position

Miratech is seeking a Delivery Process Coordinator to serve as the process ambassador and data quality owner for a large-scale network consolidation program at a US-based Tier-2 Telco. This role involves close collaboration with Migration Leads and Architects to ensure the seamless operation of the internal Jira pipeline. The primary responsibility is to maintain "Jira hygiene," ensuring all tickets are complete, have correct statuses, and proper traceability links before advancing. The role does not involve technical migration management or client interaction. It is ideal for an organized, detail-oriented professional skilled in process coordination and proactive communication.

Requirements

3+ years of experience in Project Coordination, PMO Support, ITSM, or Scrum Mastering within IT or infrastructure programs.
Strong Jira User Skills: Confident "Power User" with understanding of JQL, bulk updates, dashboards, issue linking, and workflow statuses.
High Emotional Intelligence & Diplomacy: Ability to successfully chase down missing information and enforce data quality rules with senior engineers while maintaining a positive, collaborative team atmosphere.
Exceptional Attention to Detail: Naturally spot inconsistencies in data and care deeply about maintaining a pristine audit trail.
Language: Upper-Intermediate to Advanced English (B2-C1), with strong written communication skills for internal collaboration.

Responsibilities

Act as the quality checker for the Jira workflow.
Routinely audit tickets to ensure all mandatory fields are filled out correctly by the engineering team before tasks transition to the next phase.
Proactively monitor the pipeline for incomplete tickets.
Act as an ambassador—politely and firmly communicating missing requirements to senior technical staff and helping them understand the business value of following the process.
Support the Migration Lead by executing the administrative side of release batching in Jira. This includes structuring weekend migration waves with dozens of tickets and ensuring all prerequisite fields are populated prior to CAB review.
Ensure every executed technical change is linked to corresponding assets in the external CMDB.
Assist the Project Manager with internal administrative tasks, such as tracking cross-stream dependencies, reconciling time-tracking data, and maintaining internal operational artifacts.