Service Porter

Mercedes Benz of Little Rock•Little Rock, AR

11d

About The Position

The Service Porter greets customers entering the service area, supports customer satisfaction, and assists the assigned department and dealership in a timely and efficient manner. The role involves directing customers, managing service-area vehicle flow and parking, moving vehicles, assisting with loaner and courtesy vehicles, and maintaining a clean, safe service drive. The porter is expected to follow dealership procedures, work rules, and supervisor instructions; maintain a professional appearance and conduct; arrive on time and work the required shift; and interact effectively with customers and coworkers. Other duties may be assigned by management. Attendance at sales meetings may be required. The position requires related work experience; dealership experience is preferred. A high school diploma or equivalent is required, while a bachelor's degree in business or a related field is preferred. Pre-employment motor vehicle record, drug, and background checks are required. Work is normally conducted in a professional office setting, with moderate noise; occasional travel is expected. Physical duties include regularly sitting, standing, and walking; occasionally climbing, stooping, kneeling, crouching, or crawling; and frequently lifting or moving up to 10 pounds and occasionally up to 25 pounds. Required vision abilities include close, distance, color, and peripheral vision, depth perception, and focus adjustment. The employer offers medical, dental, life, and vision insurance, short- and long-term disability, a 401(k), and paid time off. The dealership is closed on Sundays. Employment is at will and the description is not a contract of employment.

Requirements

Related work experience in assigned job duties.
High school diploma or equivalent.
Ability to perform each essential duty satisfactorily.
Knowledge of assigned duties.
Ability to maintain confidentiality and follow work rules, policies, and procedures.
Positive, confident, outgoing, can-do attitude and eagerness to improve.
Professional attitude and ability to deliver best-in-class customer service.
Ability to regularly sit, stand, and walk; occasionally climb, stoop, kneel, crouch, or crawl; frequently lift or move up to 10 pounds and occasionally up to 25 pounds.
Close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.
Motor vehicle record, drug screen, and background checks are required before employment.

Nice To Haves

Dealership experience preferred.
Bachelor's degree in business or a business-related field preferred.

Responsibilities

Greet customers entering the service area, answer their questions, and direct them to the appropriate person or location.
Control service traffic flow and parking, and assist with loaner vehicles as needed.
Park vehicles after they have been written up and drive safely; report lot damage immediately.
Retrieve customer vehicles at the cashier for pickup and ensure the proper process is followed.
Thank customers for their business.
Deliver keys to the appropriate place immediately after parking vehicles in the service parking lot.
Keep the service drive area clean and safe, free of trash, water, leaves, dirt, and other debris.
Drive vehicles to and from the service lane, service stalls, and parking lot as needed.
Ensure courtesy vehicles are clean, fueled, and ready for the next customer each day.
Conduct business ethically and professionally.
Complete other assignments and job-related duties as assigned by management.
Maintain a professional appearance in accordance with the employee handbook.
Maintain an organized, safe, and clean work environment.
Attend sales meetings if required, arrive on time, and work the required shift.
Follow supervisor instructions, interact effectively with coworkers, and receive supervisor feedback positively.