Service Porter

Mercedes Benz of Little Rock•Little Rock, AR

10d

About The Position

The Service Porter greets customers entering the service area, answers questions, directs them to the appropriate person or location, and supports customer satisfaction and dealership operations. The role assists with service traffic and parking, moves vehicles among service areas and parking lots, retrieves vehicles for customer pickup, and ensures keys are promptly delivered to the appropriate location. It also maintains the service drive and courtesy vehicles in clean, safe, and ready-to-use condition. The employee is expected to act ethically and professionally, follow supervisor instructions and workplace policies, arrive on time for the required shift, maintain a professional appearance, and work effectively with coworkers. Additional duties may be assigned by management. The position requires related work experience; dealership experience is preferred. A high school diploma or equivalent is required, while a bachelor's degree in business or a related field is preferred. Pre-employment motor vehicle record, drug, and background checks are required. The role regularly involves sitting, standing, and walking; occasional climbing and stooping, kneeling, crouching, or crawling; frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds. Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and adjusting focus. The employee may occasionally travel, though normal day-to-day operations take place in a professional office setting with a usually moderate noise level.

Requirements

Work experience involving related job duties.
Demonstrated knowledge in the area of assigned duties.
Ability to understand the importance of and maintain confidentiality.
Ability to understand and follow work rules, policies, and procedures.
Positive, can-do attitude; confidence, an outgoing personality, and eagerness to improve.
Professional attitude and ability to deliver best-in-class customer service.
High school diploma or equivalent.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Ability to meet the stated physical demands, including lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally, and required vision abilities.
Successful completion of required motor vehicle record, drug, and background checks.

Nice To Haves

Dealership experience.
Bachelor's degree in business or a business-related field.

Responsibilities

Greet customers entering the service area, answer questions, and direct them to the appropriate person or location.
Control service traffic flow and parking, and assist with loaner vehicles as needed.
Park vehicles after they have been written up and drive safely, reporting any lot damage immediately.
Retrieve customer vehicles at the cashier for pickup, follow the proper process, and thank customers for their business.
Deliver keys promptly to the appropriate place after parking vehicles in the service parking lot.
Maintain a clean and safe service drive area, free of trash, water, leaves, dirt, and other debris.
Drive vehicles to and from the service lane, service stalls, and parking lot as needed.
Ensure courtesy vehicles are clean, fueled, and ready for the next customer each day.
Conduct business ethically and professionally.
Assist with assignments from management and perform other job-related duties as assigned.
Maintain a professional appearance in accordance with the employee handbook.
Maintain an organized, safe, and clean work environment.
Attend sales meetings if required.
Arrive at work on time and work the required shift.
Follow supervisor instructions, interact effectively with coworkers, and receive supervisor feedback positively.