Service Porter

Lithia & Driveway • Troy, MI

10d • Onsite

About The Position

Suburban Volvo of Troy is hiring a Service Porter to support service customers and dealership operations. The role includes greeting and assisting customers, preparing vehicles arriving for service, coordinating with service advisors, moving and retrieving vehicles, and helping maintain an orderly work area and parking lot. The Service Porter may also assist with telephone calls, shuttle operations, and clerical tasks as directed by service management.

Applicants must be at least 18 years old, have a high school diploma or equivalent, and hold a valid driver's license in their state of residence with an acceptable driving record. The dealership is a drug-free workplace and is committed to equal employment opportunity.

Requirements

• High school graduate or equivalent.
• At least 18 years old.
• Valid driver's license in the applicant's state of residence.
• Acceptable driving record.
• Strong attention to detail.
• Sense of urgency.
• Excellent communication skills.
• Basic computer skills.

Responsibilities

• Greet and welcome service customers in a friendly and courteous manner.
• Assist customers promptly and professionally.
• Install disposable seat covers, steering wheel covers, and floor mats in vehicles arriving for service.
• Identify the customer's service advisor and notify that advisor of the customer's arrival.
• Drive vehicles from the service lane to their proper places in the service parking lot.
• Retrieve customer vehicles from the parking lot when bills are paid or as directed by the advisor.
• Keep the parking lot neat and organized.
• Maintain a clean and organized work area.
• Assist the Service Receptionist with incoming telephone calls when necessary, answering promptly and professionally.
• Assist the shuttle driver when needed.
• Perform clerical tasks as assigned by service management.
• Report situations or conditions that may jeopardize the safety, welfare, or integrity of the dealership, employees, or customers to management.
• Maintain a valid local-area driver's license and immediately inform management of any change in its status.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED