Service Porter

Lithia & Driveway•Honolulu, HI

12d•Onsite

About The Position

The Service Porter welcomes service customers and helps create trusted customer experiences. The role prepares vehicles arriving for service by installing disposable seat covers, steering wheel covers, and floor mats; identifies and notifies the appropriate service advisor; and moves vehicles between the service lane and parking lot. The porter retrieves customer vehicles when requested, keeps parking and service work areas organized, assists the Service Receptionist with incoming calls and the shuttle driver as needed, and performs clerical tasks assigned by service management. This is an onsite, full-time position at Honolulu Ford that reports to the Service Manager. Candidates should have open availability to support customer demand, including evenings, weekends, and holidays. Department hours are Monday through Friday, 7 a.m.–5:30 p.m., and Saturday, 7 a.m.–4 p.m. The hourly earning range is $17–$22; actual pay may vary based on skills, experience, job-related knowledge, and location, with final compensation established through the interview process. The workplace is drug-free and provides reasonable accommodations to enable individuals to perform essential functions.

Requirements

Valid driver’s license in the state of residence and an acceptable driving record.
Comfort operating cars, light trucks, and vans, including both manual and automatic transmissions.
Working knowledge of computers and technology, with comfort navigating computer and dealership technologies.
Ability to handle high volume and adapt to business needs.
High school graduate or equivalent.
Must be 18 years or older.

Nice To Haves

Car industry experience is preferred; candidates with related experience may also be considered.
Desire to grow in the automotive industry.

Responsibilities

Greet and welcome service customers, creating a positive and trusted customer experience.
Install disposable seat covers, steering wheel covers, and floor mats in vehicles arriving for service.
Identify the service advisor assigned to the customer’s appointment and notify that advisor.
Drive vehicles from the service lane to their appropriate places in the service parking lot.
Retrieve customer vehicles from the parking lot when customers have paid their bills or as directed by the service advisor.
Maintain organization of the parking lot and service department work areas.
Assist the Service Receptionist with incoming telephone calls.
Assist the shuttle driver when needed.
Perform clerical tasks as assigned by service management.