Service Porter

Lithia & Driveway • Troy, MI

1d

About The Position

The Service Porter welcomes and assists service customers, prepares vehicles arriving for service, and moves vehicles between the service lane and parking lot. The role also supports the Service Receptionist and shuttle driver, performs clerical tasks assigned by service management, and helps maintain an orderly work area and parking lot. The Service Porter must report conditions that could jeopardize the dealership's safety, welfare, or integrity and keep management informed of changes to their driver's license status.

The position requires a high school graduate or equivalent and applicants to be at least 18 years old. The employer is a drug-free workplace and is committed to equal employment opportunity.

Requirements

• High school graduate or equivalent.
• At least 18 years old.
• Valid driver's license in the state of residence and an acceptable driving record.
• Strong attention to detail.
• Sense of urgency.
• Excellent communication skills.
• Basic computer skills.

Responsibilities

• Greet and welcome service customers in a friendly and courteous manner.
• Assist customers promptly and professionally.
• Install disposable seat covers, steering wheel covers, and floor mats in vehicles arriving for service.
• Identify the service advisor assigned to a customer's appointment and notify that advisor.
• Drive vehicles from the service lane to appropriate locations in the service parking lot.
• Retrieve customer vehicles from the parking lot when their bills are paid or as directed by the advisor.
• Keep the parking lot neat and organized and maintain a clean, organized work area.
• Assist the Service Receptionist with incoming calls when necessary, answering professionally and promptly.
• Assist the shuttle driver when needed.
• Perform clerical tasks assigned by service management.
• Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers.
• Maintain a valid local-area driver's license and immediately inform management of any change in its status.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED