Service Porter

Lithia & Driveway•Farmington Hills, MI

About The Position

The Service Porter welcomes service customers and supports dealership service operations. The role includes preparing vehicles arriving for service, moving vehicles between the service lane and parking lot, keeping work and parking areas organized, and assisting with customer calls, shuttle operations, and clerical tasks as needed. The position also involves reporting safety or welfare concerns to management and maintaining a valid driver’s license.

Requirements

High school graduate or equivalent.
Must be 18 years of age or older.
Valid driver’s license in the state of residence and an acceptable driving record.
Strong attention to detail.
Sense of urgency.
Excellent communication skills.
Basic computer skills.

Responsibilities

Greet and welcome service customers in a friendly and courteous manner.
Assist customers promptly and professionally.
Install disposable seat covers, steering wheel covers, and floor mats in vehicles arriving for service.
Identify the service advisor with whom each customer has an appointment and notify that advisor.
Drive vehicles from the service lane to their designated places in the service parking lot.
Retrieve customer vehicles from the parking lot when bills are paid or as directed by an advisor.
Keep the parking lot neat and organized and maintain a clean, organized work area.
Assist the Service Receptionist with incoming calls when necessary, answering promptly and professionally.
Assist the shuttle driver when needed.
Perform clerical tasks assigned by service management.
Report situations or conditions that may jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers.
Maintain a valid local-area driver’s license and immediately inform management of changes in its status.
Perform other duties as assigned.