Service Porter

Lithia & Driveway • Troy, MI

3d • Onsite

About The Position

The Service Porter welcomes service customers and assists them promptly and professionally. The role prepares vehicles arriving for service with disposable seat covers, steering wheel covers, and floor mats; identifies and notifies the appropriate service advisor; and moves vehicles between the service lane and parking lot. The Service Porter retrieves customer vehicles when bills are paid or as directed by an advisor, and helps maintain clean, neat, and organized work areas and parking lots.

The position may assist the Service Receptionist with incoming calls, help the shuttle driver, and perform clerical tasks assigned by service management. The employee must report situations that could jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers, and maintain a valid local-area driver's license while promptly informing management of any change in its status. Other duties may be assigned.

Requirements

• High school graduate or equivalent.
• Must be 18 years or older.
• Strong attention to detail.
• Sense of urgency.
• Excellent communication skills.
• Basic computer skills.
• Acceptable driving record.
• Valid driver's license in the state of residence.
• Must comply with the drug-free workplace policy.

Responsibilities

• Greet and welcome service customers in a friendly and courteous manner, assisting them promptly and professionally.
• Install disposable seat covers, steering wheel covers, and floor mats in vehicles arriving for service.
• Identify the service advisor with whom a customer has an appointment and notify that advisor.
• Drive vehicles from the service lane to their designated places in the service parking lot.
• Retrieve customer vehicles from the parking lot when the bill is paid or as directed by the advisor.
• Maintain a neat and organized parking lot and a clean, organized work area.
• Assist the Service Receptionist with incoming telephone calls when necessary, answering professionally and promptly.
• Assist the shuttle driver when needed.
• Perform clerical tasks as assigned by service management.
• Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers.
• Maintain a valid local-area driver's license and immediately inform management of changes to its status.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED