Service Porter

Lithia & Driveway•Farmington Hills, MI

7d•Onsite

About The Position

The Service Porter welcomes service customers and assists them promptly and professionally. The role supports the service department by preparing vehicles arriving for service, coordinating with service advisors, moving and retrieving vehicles, keeping work areas organized, and helping with calls, shuttle operations, and clerical tasks as needed. The position also requires reporting safety or integrity concerns to management and maintaining a valid driver's license.

Requirements

High school graduate or equivalent.
Must be 18 years or older.
Strong attention to detail.
Sense of urgency.
Excellent communication skills.
Basic computer skills.
Acceptable driving record and a valid driver's license in the state of residence.

Responsibilities

Greet and welcome service customers in a friendly and courteous manner, assisting them promptly and professionally.
Install disposable seat covers, steering wheel covers, and floor mats in vehicles arriving for service.
Identify the service advisor assigned to each customer appointment and notify that advisor.
Drive vehicles from the service lane to their proper places in the service parking lot.
Retrieve customer vehicles from the parking lot when bills are paid or as directed by an advisor.
Keep the parking lot neat and organized and maintain a clean, organized work area.
Assist the Service Receptionist with incoming telephone calls when necessary, answering professionally and promptly.
Assist the Shuttle driver when needed.
Perform clerical tasks as assigned by service management.
Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, employees, or customers.
Maintain a valid local area driver's license and immediately inform management of any change in its status.
Perform other duties as assigned.