Service Plumber

Parker-Arntz Plumbing & Heating, Inc.•Greenville, MI

5d•Onsite

About The Position

The Service Plumber diagnoses, repairs, maintains, and installs plumbing systems in residential and light commercial environments. The role requires strong troubleshooting skills, knowledge of plumbing codes, and the ability to provide professional, high-quality customer service. Working independently in the field, the plumber identifies issues, recommends solutions, provides pricing before work begins, and completes work safely and efficiently in accordance with applicable local, state, and national plumbing codes and company standards. The position involves service calls, inspections, repairs, replacements, installations, testing, customer communication, service documentation, coordination with dispatch, and care of company vehicles, tools, equipment, and inventory. Work locations include an office, customer homes, commercial facilities, and job sites, with local travel required. The schedule may include daytime, afternoon, evening, weekend, overtime, and on-call work based on customer and business needs.

Requirements

At least five years of verifiable plumbing experience, preferably in residential service and maintenance.
Strong diagnostic and troubleshooting skills.
Knowledge of local, state, and national plumbing codes.
Ability to read and interpret blueprints, drawings, specifications, and building plans.
Experience installing, servicing, and repairing residential and light commercial plumbing systems.
Ability to accurately estimate basic repair costs and change-order work.
Strong mechanical aptitude and ability to work independently in the field.
Excellent communication and customer service skills.
Ability to explain plumbing concerns, repair recommendations, and completed work clearly to customers.
Basic computer skills, including Microsoft Word and Excel or similar programs.
Ability to accurately complete electronic or written service documentation.
Valid driver's license with an acceptable driving record.
Ability to safely operate hand tools, power tools, and plumbing equipment.
High school diploma or GED.
Journeyman Plumber License or applicable licensing based on local requirements.

Responsibilities

Perform residential and light commercial service calls to diagnose, troubleshoot, repair, and resolve plumbing issues.
Install, maintain, and repair water supply, drainage, gas, steam, and related piping systems.
Identify potential plumbing problems and recommend solutions to prevent breakdowns, repeat service calls, and equipment failures.
Inspect plumbing, water, gas, air, and related systems for leaks, malfunctions, deterioration, and other concerns.
Repair and replace plumbing fixtures, valves, piping, fittings, appliances, and related components.
Test joints, piping systems, and completed repairs for proper operation and code compliance.
Read and interpret blueprints, drawings, specifications, building plans, and plumbing codes to determine job requirements.
Inspect structures and work areas to determine material and equipment needs and installation layouts.
Measure, cut, thread, bend, ream, assemble, and install pipe, tubing, fittings, and related materials.
Locate and mark pipe installations, connections, passage openings, and fixture locations.
Install plumbing assemblies, fittings, valves, appliances, and fixtures using appropriate hand and power tools.
Provide customers with clear pricing and obtain approval before starting additional or recommended work.
Explain completed services and repairs to customers.
Document service calls, materials used, labor time, job numbers, and other required information accurately.
Complete and submit service paperwork, parts sheets, receipts, purchase orders, and other documentation accurately and on time.
Communicate with dispatch after service calls and provide appropriate job updates.
Obtain purchase order numbers when purchasing materials and accurately document associated costs.
Maintain a clean, organized, properly stocked, and professional service vehicle.
Participate in vehicle, equipment, and inventory inspections as required.
Maintain company tools and equipment in safe and proper working condition.
Follow company safety procedures, policies, and plumbing industry best practices.
Participate in company-sponsored safety meetings, technical training, and professional development programs.
Maintain a professional, customer-focused demeanor, respect customer property, and keep the work environment clean.
Perform additional duties as assigned.