Service Planner

Schneider Electric•Philadelphia, PA

2d•Remote

About The Position

Join our Service Order Management team as a Senior Assistant I and become the essential connection between customer orders and flawless service delivery. If you thrive on accuracy, collaboration, and keeping operations running smoothly, this role is for you.

Requirements

Exceptional attention to detail and a commitment to maintaining high data quality standards
Proactive problem-solver who knows when to escalate and when to take initiative
Ability to juggle multiple priorities and meet deadlines with minimal supervision
Collaborative mindset with a focus on supporting team success and operational excellence
Adaptability — foundational level; adjusting to changing priorities and order requirements in a fast-paced environment
Collaboration — developing level; coordinating effectively across sales, logistics, and service teams
Communication — developing level; liaising with stakeholders to clarify order details and resolve issues
Contract management — developing level; administering service contracts and ensuring compliance with terms
CRM tools — developing level; managing customer data and tracking service order status
ERP systems — developing level; entering and validating orders to maintain data integrity
Customer orientation — developing level; ensuring order accuracy to support exceptional service delivery

Responsibilities

Enter and book service orders and contracts in ERP systems with precision and attention to detail
Validate product installations, billing accounts, pricing, and service entitlements to ensure order accuracy
Monitor data flow to CRM and billing systems while applying financial rules and tracking gross margins
Partner with sales and logistics teams to resolve order issues and support on-time service delivery