Service Planner

Finning • Fort McKay, AB

13d • Onsite

About The Position

At Finning, we are committed to delivering exceptional service and support to our customers. We are currently looking for a Service Planner to join our Fort McKay team. In this role, you will act as the key link between customers and our service operations team, ensuring equipment rebuilds, repairs, and maintenance projects are planned, quoted, coordinated, and executed efficiently. This position is ideal for someone with a strong mechanical background who enjoys customer interaction, project coordination, and driving successful service outcomes.

Requirements

• 5+ years of experience in equipment service, repair, parts, warranty, maintenance planning, or related industries.
• Strong mechanical aptitude and understanding of heavy equipment repair processes.
• Experience developing estimates, quotations, and service plans.
• Proven ability to manage multiple projects and priorities simultaneously.
• Excellent communication, problem-solving, and organizational skills.
• Strong computer skills, including Microsoft Office and business management software.

Nice To Haves

• Experience working with Caterpillar equipment, engines, and components.
• Previous experience in mining, heavy equipment, construction, or industrial maintenance environments.
• Blue Seal Certification considered an asset.
• Project Management (PMP) training or certification considered an asset.
• Experience with Salesforce or similar customer relationship management systems.

Responsibilities

• Serve as the primary point of contact for customers throughout the repair and rebuild process.
• Gather customer requirements and establish detailed scopes of work.
• Prepare accurate estimates and quotations for repairs and maintenance activities.
• Communicate timelines, project updates, and repair status to customers.
• Manage service and warranty-related requests from initiation to completion.
• Resolve customer concerns and identify practical solutions to keep projects on track.
• Monitor project scope, schedules, budgets, and deliverables.
• Develop detailed work plans, repair milestones, and resource requirements.
• Review machine history, warranty information, service records, and technical documentation to support repair planning.
• Coordinate with service supervisors, technicians, parts teams, and other stakeholders to ensure successful execution of work.
• Participate in pre-job, mid-job, and post-job reviews.
• Track repair progress and proactively address issues that may impact timelines or performance.
• Communicate backlog, priorities, and project status to internal and external stakeholders.
• Support continuous improvement efforts by identifying lessons learned and opportunities for enhanced service delivery.
• Work closely with Service, Product Support, Sales, Parts, Warranty, and Administrative teams.
• Act as the voice of the customer throughout the repair process.
• Build strong working relationships across Finning's network to support efficient movement of equipment and components.

Benefits

• Competitive compensation and benefits package.
• Supportive team environment focused on safety, collaboration, and career development.
• Consistent 7x7 rotational schedule, providing excellent work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed