Service Parts Coordinator

Avidbots•Kitchener, ON

About The Position

The Service Parts Coordinator is responsible for ensuring that all service-related Parts Requests (PRs) are processed, picked, and shipped within 24 hours to support rapid field service response. The role owns the operational flow of service parts from request through shipment and delivery confirmation, while maintaining optimized inventory levels across HQ, Field Service Locations (FSLs), and third-party service partners. By actively managing inventory visibility, consumption trends, and logistics coordination, this role ensures parts availability does not delay service response times.

Requirements

Ensure all PRs are picked, packed, and shipped within 24 hours
Coordinate directly with shipping/logistics to prioritize service-critical orders
Track shipment status and confirm delivery to field technicians or service partners
Ensure required parts are positioned to support the fastest possible onsite service response
Coordinate parts shipments to field technicians, service partners, and customer locations
Maintain clear communication with Service Operations and Dispatch teams on parts availability
Monitor and manage service parts inventory levels across HQ, FSL locations, and partner inventory
Works directly with Service leadership to set and optimize levels based on SLAs
Run monthly parts consumption and usage reports
Recommend optimal stocking levels based on historical consumption and service demand
Proactively identify parts shortages and initiate replenishment orders
Manages inventory cycle counts at HQ, FSL locations and partner inventory sites
Ensure Field Service Locations maintain appropriate parts levels
Coordinate inventory transfers and replenishment across locations
Verify part deliveries and ensure field inventory accuracy
Maintain accurate inventory and shipment records in Salesforce and Epicor
Ensure all PR transactions and shipments are properly logged and traceable
Support data integrity between service operations and inventory systems
Identify opportunities to improve parts availability and shipping efficiency
Support initiatives to reduce service delays caused by parts shortages
Work with Service Leadership to continuously optimize inventory strategy

Responsibilities

Own the end-to-end processing of all Service PRs
Ensure all PRs are picked, packed, and shipped within 24 hours
Coordinate directly with shipping/logistics to prioritize service-critical orders
Track shipment status and confirm delivery to field technicians or service partners
Ensure required parts are positioned to support the fastest possible onsite service response
Coordinate parts shipments to field technicians, service partners, and customer locations
Maintain clear communication with Service Operations and Dispatch teams on parts availability
Monitor and manage service parts inventory levels across HQ, FSL locations, and partner inventory
Works directly with Service leadership to set and optimize levels based on SLAs
Run monthly parts consumption and usage reports
Recommend optimal stocking levels based on historical consumption and service demand
Proactively identify parts shortages and initiate replenishment orders
Manages inventory cycle counts at HQ, FSL locations and partner inventory sites
Ensure Field Service Locations maintain appropriate parts levels
Coordinate inventory transfers and replenishment across locations
Verify part deliveries and ensure field inventory accuracy
Maintain accurate inventory and shipment records in Salesforce and Epicor
Ensure all PR transactions and shipments are properly logged and traceable
Support data integrity between service operations and inventory systems
Identify opportunities to improve parts availability and shipping efficiency
Support initiatives to reduce service delays caused by parts shortages
Work with Service Leadership to continuously optimize inventory strategy