Service Parts Associate

Cummins•Kapolei, HI

2d•Onsite

About The Position

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision. This role is for a Service Parts Associate to join the Distribution business in Kapolei, HI. The position involves assisting customers, technicians, and internal teams in identifying and securing parts and supplies, supporting parts counter operations including walk-in customers, phone inquiries, and order processing, and handling transactions such as cash, check, and credit card payments. The associate will maintain strong customer relationships, utilize systems, catalogs, and resources for efficient parts sourcing, and support inventory management including stocking, shipping/receiving, and warehouse organization. Collaboration with service and sales teams to support repair quotes and parts availability is also a key aspect, along with identifying opportunities to upsell additional parts and services. The role requires maintaining a clean, organized, and safe parts and warehouse environment and adhering to Health, Safety & Environmental policies and procedures.

Requirements

Basic to intermediate knowledge of parts, inventory, or warehouse operations
Ability to use computer systems for order processing, inventory tracking, and reporting
Strong customer service and communication skills
Ability to manage multiple tasks in a fast-paced environment
Attention to detail in order accuracy and inventory control
Ability to work collaboratively with technicians, sales, and other departments
Understanding of order lifecycle, customer support processes, and inventory control methods
High school diploma or equivalent experience required
Proficiency in Microsoft applications, generating reports, and advanced level computer skills
Some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience
May require licensing for compliance with export controls or sanctions regulations

Responsibilities

Assist customers, technicians, and internal teams in identifying and securing parts and supplies
Support parts counter operations including walk-in customers, phone inquiries, and order processing
Handle transactions including cash, check, and credit card payments
Maintain strong customer relationships by addressing needs in a timely and professional manner
Utilize systems, catalogs, and resources to source parts efficiently
Support inventory management including stocking, shipping/receiving, and warehouse organization
Collaborate with service and sales teams to support repair quotes and parts availability
Identify opportunities to upsell additional parts and services
Maintain a clean, organized, and safe parts and warehouse environment
Follow Health, Safety & Environmental policies and procedures
Assist over-the-counter customers with parts inquiries and orders
Support the service team by assisting with repair quotes and providing parts to technicians
Partner with service and sales teams to ensure alignment and timely support
Assist in the warehouse with stocking, organizing inventory, and processing deliveries
Help maintain inventory accuracy, organization, and proper storage
Identify opportunities to improve parts flow and storage layout
Provide coverage for parts counter or warehouse functions as needed
Assist with delivering parts to customers, as required
Support internal logistics during periods of high volume or staffing gaps
Manage core tracking, returns, and warranty parts staging
Support special orders and capital part requests
Communicate with vendors and suppliers regarding shortages, delays, or issues
Assist with inventory reporting, including accuracy, turnover, and aging
Support process improvements that enhance efficiency and service quality
Support other branches or departments during peak demand, absences, or special projects