Parts and Service Associate

INTERSTATE GROUP LLC•Conway, AR

7h•Onsite

About The Position

The Parts and Service Assistant (PSA) assists in the duties and responsibilities of the Parts and Service Department at the assigned TrailersPlus store location. The position assists in all aspects of the inbound and outbound inventory, installing parts, servicing trailers of all makes and models, and preparing products for presentation and demonstration. PSA’s assist in maintaining a clean and safe lot and facility.

Requirements

High school diploma or equivalent
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write occasional reports and correspondence
Ability to speak effectively with customers or employees
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry as needed
Ability to communicate and assist in the resolution of practical problems dealing with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Time management
Ability to solve basic problems, communicate properly, handle and diffuse difficult situations
Troubleshooting
Attention to detail
Strong mechanical ability
Quality customer service
Ability to operate a Kubota tractor (or equivalent)
Ability to operate power tools and welding equipment (Company certification required)
Sale license required in some states (for assisting in trailer sales)

Nice To Haves

Spoken fluency in Spanish
Knowledge of on-line computer systems
Basic keyboarding skills

Responsibilities

Daily inspection of trailers on the lot for safety and quality control.
Perform daily processes that include parts, service work, inventory control as directed by store management.
Service, parts/accessories installations, and warranty work.
Assist will all deliveries of trailers, parts, and supplies and submit paperwork to management for review.
Maintain the store facility and grounds by cleaning and organizing the building, shop, and trailers, in order to promote safety, security, and a professional appearance as directed by store management.
Work strategically and collaboratively with store management.
Attend and participate in all required team and company meetings.
Assist with warranty, repair, facility, and equipment problems.
Assist Store Management team in trailer sales, as needed (sale license required in some states).
Ability to operate a Kubota tractor (or equivalent).
Ability to operate power tools and welding equipment. (Company certification required)
Performs other duties as assigned.