Service and Parts Scheduler

Newton Motor Group•Russellville, KY

About The Position

This position is responsible for assisting service and parts customers with scheduling appointments, updates on vehicle statuses, parts orders and customer retention efforts. Representative must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail. The Service and Parts Scheduler must also demonstrate good time management skills, be self-motivated and possess good interpersonal skills. Specific duties include: Handle inbound phone inquiries and web appointment requests from customers. Navigate through multiple computer applications with speed and accuracy. Maintain a high level of world class customer service/professionalism to all customers. Recommend additional products that best suet the customer. Accept and implement coaching and feedback in order to achieve individual and team performance goals. Other duties as assigned.

Requirements

High School Diploma or equivalent required.
Previous customer service experience required.
Excellent verbal and written communication skills.
Proficient computer ability.

Nice To Haves

Call center experience highly preferred.

Responsibilities

Handle inbound phone inquiries and web appointment requests from customers.
Navigate through multiple computer applications with speed and accuracy.
Maintain a high level of world class customer service/professionalism to all customers.
Recommend additional products that best suet the customer.
Accept and implement coaching and feedback in order to achieve individual and team performance goals.
Other duties as assigned.