Parts and Service Coordinator

Worldwide Equipment Enterprises Inc•Summerville, SC

About The Position

This position coordinates and performs Service and Parts Counter activity during off-peak hours to facilitate heavy-duty truck repairs and over-the-counter parts support. He/She advocates for the customer and their overall satisfaction as appropriate from both a Service and Parts perspective.

Requirements

High school diploma or general education degree (GED).
Effective Communicator with all levels of daily business contacts
Must have the soft skills needed to engage with ALL customers and communicate effectively.
“Can Do, make it happen” attitude coupled with a High-energy level with a contagious optimism for the Truck Dealership business.
Ability to read, analyze, and interpret the most complex documents.
Ability to respond effectively to the most sensitive inquiries or complaints.
Position requires extended periods of standing, walking, stooping, and lifting.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Additional related training is a plus.
Four years related experience and/or training preferred.

Responsibilities

Coordinates Service and Parts-related activities, ensuring both departments work effectively together in service to the customer.
Assists customers on the phone or in person in a friendly, professional, and efficient manner.
Performs Service events, including but not limited to:
Interviews the customer to get as much information about the repairs needed.
Identifies who is responsible for paying for the repairs prior to invoice creation.
Opens repair orders in a complete manner with all needed documentation.
Completes and communicates repair estimates to customers and gets approvals for repairs.
Ensures that the complaint, cause, and corrections on each repair order is complete and written in the simplest context so anyone can understand what was completed.
Reviews all warranty repairs and double checks that all requirements for filing a warranty are present (ECM images, parts tagged, forms filled out, etc.....)
Performs Parts events, including but not limited to:
Focuses on offering the right part the first time, accuracy is critical.
Offers all needed parts to the customer for the job they are performing.
Receives payment (Cash, Check or PO) prior to the truck leaving the facility or during parts transactions.
Follows all related Parts and Service policies and procedures, including ensuring all invoices/orders/confirmations are approved and signed by the customer.
Keeps all work areas clean, orderly, and free or clutter.
Completes all required training (technical training, compliance training, etc.) related to Parts and Service.
Maintains a professional appearance, safe working habits, and compliance with all company policies.
Performs other related duties as assigned by management, including leading/participating on special projects.