Parts/Service Coordinator

Stotz Equipment•Burley, ID

About The Position

Stotz Equipment is a full-service John Deere dealership with 25 locations across 8 western states, serving the agriculture, construction, and turf industries. Family-owned since 1947, we’re built on the values of Quality, Integrity, Loyalty, Caring, and Community. Our people-first culture empowers teams to grow, collaborate, and make a real impact for our customers and each other. Come help us fulfill our purpose: to create a better life for our families, communities, and those connected to the land. Join our team as a Parts/Service Coordinator, where you’ll play a key role in keeping our service operations running smoothly. In this position, you’ll support service technicians by coordinating parts and accessories for John Deere and other equipment, ensuring efficiency and minimizing downtime. If you enjoy working in a fast-paced, team-driven environment and take pride in delivering excellent service, this is a great opportunity to make an impact.

Requirements

Experience in agriculture, construction, or heavy equipment industries preferred
Basic mechanical aptitude or willingness to learn equipment parts and components
Strong communication skills with a customer-focused mindset and professional phone etiquette
Organized with attention to detail and ability to multitask in a fast-paced environment
Basic computer and data entry skills, including ability to research information online
Dependable, proactive, and a strong team player with high integrity
Previous parts or service experience in automotive, heavy equipment, or related industries preferred
Willingness to work flexible hours, including participation in a Saturday rotation
Valid driver’s license with a clean driving record required
High school diploma or equivalent
Ability to sit, stand, walk, bend, kneel, climb, and reach throughout the workday
Frequent use of hands for handling parts, operating tools, computer, and phone
Must be able to lift, carry, push, or pull up to 75 lbs. regularly
Requires close vision for reading, inventory, and computer work
Must be able to communicate effectively in person and over the phone
Sufficient hearing required to communicate in active warehouse and work environments
Must be able to operate warehouse equipment such as forklifts and pallet jacks (training provided if not certified)
Work may involve exposure to varying temperatures, dust, and warehouse/yard environments

Nice To Haves

Forklift certification
Familiarity with John Deere equipment, or other agricultural, turf, or construction machinery
Prior experience in parts sales, service, or inventory management

Responsibilities

Serve as the primary point of contact for service technicians requiring parts and accessories for John Deere and other equipment
Coordinate and source parts efficiently to support timely service repairs and minimize equipment downtime
Assist technicians both in person and over the phone with parts identification, availability, and ordering
Maintain clear communication between the parts and service departments to ensure alignment on priorities and workflow
Monitor parts availability and proactively address shortages or delays that could impact service operations
Process parts orders, returns, and transfers accurately within the system
Support inventory organization, accuracy, and cycle count processes as needed
Ensure proper documentation of parts usage on work orders to support billing accuracy and reporting
Contribute to a clean, organized, and safe parts and service environment
Deliver a high level of internal customer service, fostering strong working relationships with technicians and team members