Service Order Management Engineer

Quest Global•Charlotte, NC

8d•$65,000 - $75,000•Onsite

About The Position

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries. We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we’re eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills.

Requirements

Bachelor’s Degree in a related field or equivalent experience
2 or more years of work experience in the relevant field and manufacturing industry.
Strong organizational skills and customer service experience is needed
In-depth knowledge in SAP (OPP, PD2), Sales & Distribution, Engineering, Procurement, MRP, finance, etc.
Proficient in MS Excel, PowerPoint, and Word
Strong communication skills
Strong networking and collaboration skills
Customer First attitude
Solid product knowledge
Resolution and time focused
High team spirit

Responsibilities

Simultaneously manage multiple projects within the Charlotte repair facility
Responsible for providing customer status updates, in both written and verbal formats.
Create Extra Work Requests, present to customers and execute change orders once approved.
Coordination of information and logistics between a variety of internal and external organizations.
Manage performance metrics including facilitation of lessons learned at conclusion of each project.
Liaise with our Service partners, order managers, buyers, planners, and engineering to ensure on-time delivery of spare parts and repairs
Coordinate issue resolutions with Warehouse & Supply for on-time delivery of parts