Service Order Dispatcher

Skookum • Fayetteville, NC

4d • Onsite

About The Position

Tessera is seeking a positive and professional Service Order Dispatcher with a team-oriented attitude. Tessera is a national non-profit, government contractor that is dedicated to “Creating Opportunities for People with Disabilities” through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees. Individuals with disabilities are encouraged to apply.

Requirements

• Strong verbal and written communication skills are essential for interacting with various customers.
• The ability to prioritize tasks, manage multiple requests simultaneously, and maintain accurate records is crucial.
• A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
• Must be able to obtain and maintain applicable security clearances and installation access.
• A background check and E-Verify will be conducted for this position.

Nice To Haves

• Basic understanding of facilities systems (HVAC, electrical, plumbing, etc.) is helpful for understanding and prioritizing requests.
• Experience with work order management systems, databases, and other relevant software is often required.

Responsibilities

• Manage incoming requests for maintenance, repairs, or other facility-related services, document them accurately in a system.
• Based on the severity and urgency of the request, assign work orders to the appropriate scheduler or maintenance staff.
• Track on the status of work orders, ensure timely completion and provide updates to requesters as needed.
• Serve as a liaison between requesters, maintenance staff, schedulers, and managers. Facilitate clear communication and efficient coordination.
• Keep accurate records of all work orders, maintenance activities, and related documentation.
• Manage inventory of maintenance supplies and equipment.
• Answer general inquiries about facility policies, procedures, or ongoing maintenance projects.
• May be directed to change status of work in the Centralized Maintenance Management System (CMMS).
• Contribute to a supportive team environment.

Benefits

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed