Service Order Dispatcher

Tessera•Fayetteville, NC

3d•Onsite

About The Position

Tessera is seeking a positive and professional Service Order Dispatcher with a team-oriented attitude. This role involves managing incoming requests for maintenance, repairs, or other facility-related services, documenting them accurately, and assigning work orders based on severity and urgency. The dispatcher will track the status of work orders, ensure timely completion, provide updates, and serve as a liaison between various stakeholders. Accurate record-keeping, inventory management, and answering general inquiries are also key responsibilities. The position may involve changing work statuses in the Centralized Maintenance Management System (CMMS) and contributing to a supportive team environment. Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities, and prides itself on its purpose-driven culture, core values (Inclusion, Partnerships, Integrity), and commitment to a safe and respectful work environment.

Requirements

Strong verbal and written communication skills are essential for interacting with various customers.
The ability to prioritize tasks, manage multiple requests simultaneously, and maintain accurate records is crucial.
A valid state driver’s license is required with the ability to obtain and maintain coverage by Tessera’s insurance.
Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.
Must be able to obtain and maintain applicable security clearances and installation access.
A background check and E-Verify will be conducted for this position.

Nice To Haves

Basic understanding of facilities systems (HVAC, electrical, plumbing, etc.) is helpful for understanding and prioritizing requests.
Experience with work order management systems, databases, and other relevant software is often required.

Responsibilities

Manage incoming requests for maintenance, repairs, or other facility-related services, document them accurately in a system.
Based on the severity and urgency of the request, assign work orders to the appropriate scheduler or maintenance staff.
Track on the status of work orders, ensure timely completion and provide updates to requesters as needed.
Serve as a liaison between requesters, maintenance staff, schedulers, and managers.
Facilitate clear communication and efficient coordination.
Keep accurate records of all work orders, maintenance activities, and related documentation.
Manage inventory of maintenance supplies and equipment.
Answer general inquiries about facility policies, procedures, or ongoing maintenance projects.
May be directed to change status of work in the Centralized Maintenance Management System (CMMS).
Contribute to a supportive team environment.