Service Order Dispatcher
About The Position
PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. This position is on a federal AbilityOne contract that requires that most of the work hours are performed by employees with disabilities. Due to program requirements, this particular position needs to be filled by a person with a disability. Under general supervision, a Service Order Dispatcher receives, records, and distributes work orders to service crews upon customers' requests for service. The dispatcher records information, prepares work orders, schedules service, dispatches service crews, keeps a record of work orders and service calls, relays information to other departments, and communicates with the customer to ensure satisfactory service.
Requirements
- Computer literacy including skill to operate word processing, spreadsheet, Internet, and service order applications
- Ability to communicate effectively orally and in writing, and to respond to questions from vendors, customers, management, and others
- Ability to build effective working relationships with staff, customers, and others
- Follow organized, structured procedures to provide services to serve customer and identify best alternative solutions to problems
- Ability to compile, code, categorize, calculate and verify information with attention to accuracy and detail
- Ability to manage and accurately track resources and time, and adapt to changing work priorities
Responsibilities
- Observe, receive, obtain, and document information from multiple sources, with focus on customer service
- Research complaints and recommend resolutions
- Translate oral information from the client accurately into work order software
- Identify, organize, plan, and prioritize requirements of maintenance and repairs
- Relay work orders, messages, and information to others by phone, 2-way radio, written form, e-mail, and in person
- Create, coordinate and track service orders to ensure work is authorized and meets time requirements
- Audit and maintain documents for accuracy and completeness
- Represent PRIDE to customers, public and other external sources
- Follow all safety rules
- May schedule maintenance service
- Performs other duties and projects as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
