Service Ops Manager

Albertsons•Levelland, TX

3d•Onsite

About The Position

The Service Operations Manager is primarily responsible for guest relations and satisfaction. This role assumes total store responsibility in the absence of the Store Director, Assistant Store Director, and Grocery Manager. The Service Operations Manager acts as the Controller of cash and returned checks, and is responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction.

Requirements

Must be 18 years of age or older.
High School Diploma or equivalent.
Minimum of 1 year store experience.
Must maintain Certified Food Safety Manager certification.
Ability to function as a team member and get along with others.

Responsibilities

Acknowledge, greet, and engage every guest entering the area or department.
Hiring, training, scheduling, performance management (including discipline, separations), and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks (in non-floral stores), checkers, and sackers; coordinating scheduling with the Grocery Manager.
Managing all Service Counter functions.
Conducting initial interviews for all departments and new team member orientations, including initial and ongoing team member paperwork.
Supervising and ensuring proper checking and bagging techniques are used.
Ensuring proper bookkeeping procedures are implemented.
Ordering supplies for front-end maintenance of the store; coordinating needs with the Grocery Manager.
Conducting performance evaluations and coaching sessions for all team members within the department in a timely manner.
Reporting general store information to the Spirit and Spirit Too publications in stores without a Talent Relations Manager.
Managing general public relations and “Spirit” initiatives within the store in stores without a Talent Relations Manager.
Overseeing all payroll and accounting procedures and their implementation in stores without a Talent Relations Manager.
Designating and assigning trainers as necessary.
Ensuring the cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, and parking lot.
Serving as the designated human resource manager to handle hiring, training, and orientation objectives in stores without a Talent Relations Manager.
Safeguarding, controlling, and monitoring all store assets, ensuring policies and procedures are implemented for asset control.
Providing knowledge to team members regarding team member benefits in stores where a Talent Relations Manager is not present.
Assisting with overall guest and team member safety.
Greeting and speaking politely with every guest on the premises.
Performing other duties as requested or required by management.