Manager, UBM Ops

Constellation Energy Generation, LLC.•Baltimore, MD

10d

About The Position

The Manager, Utility Bill Management (UBM) Operations, is responsible for managing and coordinating the activities and operations of the teams in the assigned business function areas. This position will maintain an advanced understanding of workflow activity and business process mapping within the assigned teams. The UBM Operations Manager will handle and ensure that customer expectations (e.g., service level agreements (SLAs), key performance indicators (KPIs)) are met within the team's requirements and will guide the team through complex workflow issue resolution and evaluate the integrity of system controls providing direction and support for innovation where needed. This position will proactively communicate with other teams to mitigate or fully remediate issues that cross multiple functional areas.

Requirements

Bachelor's degree in Business, Engineering, or a related discipline
8 years of experience in data services, operations, sales, marketing, strategy consulting, or product management
3 years of leadership experience
Strong presentation skills; capable of presenting externally and internally
Demonstrated ability to work effectively and influence all levels of management
Excellent interpersonal and communication skills, including verbal and written
Ability to multi-task and work with teams and independently in a fast paced, dynamic environment, under deadline pressure with external and internal partners at all levels
Proven ability to self direct work, prioritize competing demands, and meet established deadlines

Nice To Haves

Energy industry experience
Master's degree in Information Systems or Business Program
Experience using CRM and or order to cash workflow systems
Experience in utility data operations
Utility bill management experience
Enterprise SaaS experience

Responsibilities

Establish and maintain team performance through clear goals, metrics, quality standards, development plans, and regular performance reviews while fostering strong engagement and culture.
Lead and develop a high performing team responsible for strategic reporting, analysis, and coordination activities, providing coaching and performance oversight to ensure consistent and high quality execution of responsibilities.
Partner with cross functional teams and Information Technology to support projects, define requirements, develop test plans, and implement system and process improvements.
Proactively challenge the status quo to automate and improve processes through innovation by creating and/or leveraging new technologies or work processes, with focus and intent on implementing their sustainable solutions.
Resolve complex operational issues using independent judgment, including interpreting tariffs, regulatory requirements, and market rules as needed.