Associate Regional Manager, Service Ops - Central
About The Position
Otis Elevator Company is searching for a highly motivated Associate Regional Field Operations Manager to provide direction, support, and leadership for all field operations within the Central operating area. This role involves providing ongoing training, development, and leadership to service and repair colleagues, and being responsible for the quality of all service and repair field operations for the operating area. This includes ensuring the appropriate allocation of resources to meet customer needs, investigating and resolving critical customer issues, and advocating for the usage of digital tools and applications for service colleagues. The role also entails leading process workshops, ensuring strict adherence to service processes, monitoring field tests, first inspection and data reports, and consulting with service managers regarding service performance issues. Additionally, the Associate Regional Field Operations Manager will assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within a reasonable timeframe.
Requirements
- High school diploma or equivalent required
- 5+ years elevator industry experience required
- Management experience required
- Ability to thrive in a dynamic, team-oriented work environment
- Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders
- Self-motivated individual capable of managing multiple projects and responsibilities simultaneously
- Comfortable working in a technical setting with proficiency in Microsoft-based computer software
- Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities
Nice To Haves
- Bachelor's degree preferred
- Willingness to travel up to 50% of the time
Responsibilities
- Provide on-going training, development, and leadership to the service and repair colleagues
- Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs
- Investigate and resolve all critical customer issues
- Advocate for usage of digital tools and applications for our service colleagues
- Lead process workshops and ensure strict adherence to service processes
- Monitor field tests as well as first inspection and data reports
- Consult with service managers regarding problems encountered with service performance
- Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe
Benefits
- 401(k) plan with a generous company match
- Automatic retirement contribution
- Comprehensive medical, prescription drug, dental, and vision coverage for employees and eligible dependents from day one
- Three weeks of paid vacation
- Paid company holidays
- Paid sick leave
- Employee assistance program
- Wellness incentive programs
- Life insurance
- Disability coverage
- Voluntary benefits, including options for legal, pet, home, and auto insurance
- Generous birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Service anniversary recognition
- Spot performance bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
