Service Operations Specialist

LLNL•Livermore, CA

1d•Onsite

About The Position

We're looking for a Service Operations Specialist (A07.2) to administer and coordinate service operations for visit, meeting, access, space, and facilities for assigned areas within the Livermore Valley Open Campus (LVOC), B001, and Discovery Center operations. This position will assess requirements and implement solutions for a broad range of service operations activities to ensure assigned facilities are safe, functional, well-coordinated, and responsive to customer and organizational needs. This role serves as an important operational point of contact for employees, tenants, guests, visitors, service providers, and internal partners. You will interpret and apply established policies, procedures, and service practices to administer daily operations, coordinate logistics, maintain records, respond to customer needs, and help ensure efficient and professional service delivery across assigned spaces. In this role, you will also provide backup support to the LVOC Operations Manager by coordinating multi-faceted campus and facility operations activities, occupant services, visits and events, and other service needs. This position is within the LVOC department within the Office of the Deputy Director for Science & Technology. This position requires full-time on-site presence due to the nature of the work. Please provide a cover letter expressing your interest in this role.

Requirements

Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
Education or relevant experience in service operations, office or administrative support, customer service, facilities support, or a related area.
Experience coordinating multiple operational activities such as scheduling, workflow, meetings, events, records, reports, or customer support in a service, office, or facilities environment.
Experience coordinating with facilities, security, IT, maintenance, custodial, or similar service organizations.
Experience applying policies, procedures and operational practices in support of building operations, workplace services, occupancy or move coordination, or related service operations processes.
Proficiency with Microsoft Office and collaboration tools, and ability to maintain and analyze operational records and documentation accurately and prepare standard reports.
Strong organizational, communication, customer service, and problem-solving skills, with sound judgment, attention to detail, and the ability to manage multiple priorities independently and collaboratively.
Ability to lift 30 pounds which includes tables, chairs and boxes.

Nice To Haves

Associate degree in a related field.
Experience with administering visitor logistics, guest check-in, badging, access coordination, or similar service operations functions.
Familiarity with building access, safety, emergency coordination, or security-related service operations practices.

Responsibilities

Administer and coordinate day-to-day service operations for assigned facilities and shared service areas within LVOC, B001, and the Discovery Center.
Serve as a primary operational contact for tenants, visitors, guests, and service providers, delivering responsive customer service and guidance on processes and procedures.
Oversee and execute meetings, events, visits and operational support activities, including scheduling, room setup, signage, guest check-in, badging, and basic resolution for meeting technology issues.
Administer and monitor building access, safety, security, health, and emergency-related procedures in accordance with established practices.
Coordinate space and occupancy activities, including tenant onboarding, moves, shared-use spaces, and related communications.
Coordinate multi-faceted facility and workplace service needs with internal partners and vendors, including maintenance, janitorial, security, badging, IT, and other support organizations.
Maintain, monitor, and analyze operational records, calendars, logs, forms, databases, and prepare standard reports related to operational, service, safety, security, and facility usage activities.
Coordinate and support planning activities for visits, industry days, startup or occupancy activities, working groups, and other assigned service operations needs.
Perform other duties as assigned.