Service Operations Specialist

PowerSecure, Inc.•Ball Ground, GA

About The Position

The Service Operations Specialist provides administrative support to the Service organization by assisting with work order management and technician support. This role works closely with internal teams to ensure service-related documentation and transactions are completed accurately and efficiently while supporting day-to-day operational needs.

Requirements

High school diploma or GED required
1-3 years of administrative, customer service, service operations, or office support experience
Strong organizational skills with the ability to manage multiple tasks and priorities
Ability to learn and navigate ERP, service management, and timekeeping systems
Strong attention to detail and accuracy in data entry, documentation, and approvals
Customer service mindset with a professional approach to resolving issues and responding to requests
Ability to follow established processes and escalate issues when appropriate
Ability to work independently and as part of a team in a fast-paced environment

Responsibilities

Monitor assigned work queues and ensure Field Service transactions are completed accurately and in a timely manner.
Support other internal departments by gathering information, resolving administrative requests, and providing documentation as needed.
Assist field technicians with back-office support needs, including work order administration, and issue resolution.
Communicate with technicians, managers, and internal departments regarding status updates, missing information, and process-related questions.
Provide administrative support to Service Operations, including monitoring and responding to shared email inboxes.
Assist with routine reporting, data entry, and administrative activities that support Service Operations objectives.