Service Operations Manager

Ahern•Milwaukee, WI

1d•Hybrid

About The Position

We have an exciting opportunity for a Service Operations Manager located in Milwaukee, WI. As a Service Operations Manager, you will be tasked with effectively leading and managing a high-functioning team of coordinators in our fast-paced and deadline-driven service industry to include the disciplines of mechanical, plumbing, and fire/life safety systems. This role will oversee the dispatch function to ensure prioritization and execution of work while working with service sales, construction operations, field superintendents, and leadership to ensure seamless collaboration between the field sales and Operations Teams. The Service Operations Manager will also assist in ensuring regional service goals for financial metrics, customer satisfaction, customer retention, renewals, and consistent and effective service operation. This role provides the opportunity to work with both internal and external customers to provide exceptional customer service as well as working closely with corporate support to drive process improvements. Some local travel will be required.

Requirements

Minimum of five years of experience and business acumen in a service-driven environment.
Management experience within a related service environment.
Demonstrated knowledge of financial acumen.
Ability to thrive in a fast-paced, deadline-driven work environment.
Ability to build relationships across a variety of functions both internally and externally.
Commitment to providing exceptional customer service.
Maintaining cutting-edge industry knowledge.
Ability to execute tasks with a great amount of detail.
Prior experience with ERP database system usage and manipulation.

Nice To Haves

Post-secondary education and/or equivalent experience is preferred.

Responsibilities

Effectively lead and manage a high-functioning team of coordinators in our fast-paced and deadline-driven service industry to include the disciplines of mechanical, plumbing, and fire/life safety systems.
Oversee the dispatch function to ensure prioritization and execution of work.
Work with service sales, construction operations, field superintendents, and leadership to ensure seamless collaboration between the field sales and Operations Teams.
Assist in ensuring regional service goals for financial metrics, customer satisfaction, customer retention, renewals, and consistent and effective service operation.
Work with both internal and external customers to provide exceptional customer service.
Work closely with corporate support to drive process improvements.