Service Operations Manager

Magnolia Home Inspections•Nashville, TN

About The Position

Magnolia Home Inspections is a leading due diligence consulting firm that provides confidential, high-caliber property assessments for high-net-worth clients, with a focus on privacy, professionalism, and precision. We operate with clarity, growth, and purpose at the core of our business — building high-performing teams that deliver with excellence and communicate with integrity. This isn’t just a job. It’s a calling for a coach and operational leader who sees service not as a checklist, but as an opportunity to shape trust, elevate performance, and drive long-term value. We are deeply committed to preparing our team to lead with confidence and execute with excellence, especially in high-stakes environments. Your Purpose To develop a competitive, confident field team through hands-on coaching, clear operational systems, and a culture of continuous improvement. As Service Director, you will bridge field execution with leadership vision — championing Magnolia’s standards, supporting real-time needs, and guiding the team toward a common standard of excellence. This is a high-impact leadership position, with a direct mentorship path to a future COO role for the right candidate.

Requirements

7+ years of experience in service operations, building systems, inspections, or facility management.
Demonstrated success in team leadership, field coaching, or operational scaling.
Familiarity with property condition reports, inspection standards, or real estate due diligence preferred.
Strong budgeting, vendor management, and communication skills.
Technologically literate: able to operate or implement service platforms (e.g., CMMS, CRMs, or custom inspection tools).

Nice To Haves

A coach at heart — committed to raising the bar, not just hitting it.
A tactician and a strategist — capable of solving real-time problems while keeping the big picture in view.
A confident communicator with experience leading distributed teams in high-performance settings.
Technically fluent in service delivery environments: maintenance, inspections, or asset management.
Energized by clear goals, professional standards, and high-stakes execution.
Humble, driven, and ready to grow — with a clear appetite for long-term leadership.

Responsibilities

Serve as a trusted coach and operational mentor for our inspection team, both individually and in group settings.
Help team members navigate setbacks, celebrate achievements, and grow in their craft.
Provide hands-on direction during high-stakes or fast-moving field conditions.
Create frameworks for feedback, accountability, and confidence building.
Own service execution across multiple assets, vendors, and field partners — ensuring all inspections meet or exceed Magnolia’s standards.
Implement preventive maintenance protocols and technical SOPs.
Lead cross-functional collaboration with contractors and vendors to manage performance, quality, and cost.
Translate feedback from the field into actionable initiatives.
Drive strategic growth plans for education, compensation, and performance incentives.
Troubleshoot systemic issues and recommend innovative field solutions.
Align day-to-day operations with long-term vision and company culture.
Collaborate with the Sales Director to recognize performance milestones and promote team wins.
Contribute to expansion strategies, team growth planning, and long-term service innovation.
Be a culture builder: uphold the brand promise, foster trust, and inspire excellence.