Service Operations Manager

J. F. Ahern Co.•Milwaukee, WI

1d•Hybrid

About The Position

This role will oversee the dispatch function to ensure prioritization and execution of work while working with service sales, construction operations, field superintendents, and leadership to ensure seamless collaboration between the field sales and Operations Teams. The Service Operations Manager will also assist in ensuring regional service goals for financial metrics, customer satisfaction, customer retention, renewals, and consistent and effective service operation. This role provides the opportunity to work with both internal and external customers to provide exceptional customer service as well as working closely with corporate support to drive process improvements. Some local travel will be required.

Requirements

Minimum of five years of experience and business acumen in a service-driven environment.
Management experience within a related service environment.
Demonstrated knowledge of financial acumen.
Ability to thrive in a fast-paced, deadline-driven work environment.
Ability to build relationships across a variety of functions both internally and externally.
Commitment to providing exceptional customer service.
Maintaining cutting-edge industry knowledge.
Ability to execute tasks with a great amount of detail.
Prior experience with ERP database system usage and manipulation.

Nice To Haves

Post-secondary education and/or equivalent experience is preferred.

Responsibilities

Leading and managing a high-functioning team of coordinators in our fast-paced and deadline-driven service industry to include the disciplines of mechanical, plumbing, and fire/life safety systems.
Overseeing the dispatch function to ensure prioritization and execution of work.
Working with service sales, construction operations, field superintendents, and leadership to ensure seamless collaboration between the field sales and Operations Teams.
Assisting in ensuring regional service goals for financial metrics, customer satisfaction, customer retention, renewals, and consistent and effective service operation.
Working with both internal and external customers to provide exceptional customer service.
Working closely with corporate support to drive process improvements.