Service Operations Manager

ABB•Mississauga, ON

11d•CA$105,375 - CA$140,500•Hybrid

About The Position

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment. This Position reports to: Service Manager You will be working as Service Operations Manager and will be the part of our Robotics Service business area based in Mississauga, Ontario, Canada. In this role you will be reporting to the Service Manager and will be responsible for developing business action plans for the unit(s) aligned with the Robotics Division/Business/Product Group, aligning strategy and targets, monitoring implementation and tracking any deviations for corrective actions.

Requirements

Minimum of 8 years of experience in the Industrial / Manufacturing / field service industry – Robotics industry is preferable
Bachelor’s degree in Business Management / Administration and or relevant experience
Good communication and Conflict resolution management skills
Good knowledge of production techniques, processes and philosophies
Ability to manage high volume short turnaround time deliverables

Responsibilities

Preparing annual budgets, overseeing progress and determining actions to cost issues as necessary to manage operations within the division.
Developing programs, projects, goals, and metrics to lead the organization to the highest level of operational performance while optimizing working capital throughout operations, ensuring that the organization take an overall value chain perspective to meet customer expectations on quality, service levels, lead time and has a full understanding and culture of continuous improvement behaviors, methodology and processes.
Maintaining compliance with health, safety and environmental regulations while monitoring and reporting progress and results, assessing risks and safety hazards and implementing plans to ensure people and equipment safety.
Providing support to sales staff to improve understanding of customer requirements to identify both potential constraints and solutions to these requirements from an operational point of view.
Creating and maintaining a positive work environment for the company, ensuring that the area of responsibility is properly organized, staffed, skilled, directed, motivating and developing direct and indirect subordinates within HR policies.
Overseeing procurement processes including guidance to vendor management, logistics optimization, supplier management and audits.