Service Operations Manager

Albertsons • Austin, TX

1d • Onsite

About The Position

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Purpose The Service Operations Manager is responsible for directing and coordinating all front-end operations, customer service functions, administrative activities, and service-related store operations to achieve sales, labor, customer satisfaction, and profitability goals. The Service Operations Manager leads front-end and administrative teams, ensures operational excellence, and supports total store performance through effective leadership, execution, and customer-focused service.

Requirements

• Strong leadership and team development skills.
• Excellent customer service and communication abilities.
• Knowledge of retail operations, front-end management, labor planning, and cash handling procedures.
• Ability to analyze reports, operational metrics, and business trends.
• Strong organizational, planning, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, workforce management systems, and retail technology platforms.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Recruit, interview, train, coach, and develop front-end and service operations associates.
• Build and maintain a culture of accountability, teamwork, inclusion, and customer service excellence.
• Conduct performance evaluations and provide ongoing performance feedback.
• Recognize and reward strong performance while addressing performance issues appropriately.
• Develop future leaders through training, mentorship, and succession planning.
• Lead all customer service initiatives to ensure an exceptional shopping experience.
• Resolve customer complaints, concerns, and escalated service issues promptly and professionally.
• Promote a customer-first culture throughout the store.
• Monitor customer service performance and implement improvement plans as needed.
• Support community engagement and customer loyalty initiatives.
• Direct daily operations of checkout lanes, self-checkout systems, customer service desks, and related service functions.
• Ensure appropriate staffing levels to maximize customer service and operational efficiency.
• Monitor customer flow, transaction accuracy, and service standards.
• Ensure compliance with all cash handling, refund, and transaction procedures.
• Drive productivity and operational efficiency across front-end functions.
• Oversee cash office operations, financial controls, and reconciliation processes.
• Ensure accurate deposits, cash accountability, and recordkeeping.
• Maintain payroll, scheduling, workforce management, and reporting activities.
• Ensure operational records and documentation are completed accurately and maintained in accordance with company standards.
• Protect confidential associate, customer, and business information.
• Manage labor budgets and productivity within assigned areas.
• Monitor operational metrics, labor costs, and front-end performance indicators.
• Support achievement of store sales and profitability objectives.
• Minimize shortages, cash variances, and operational losses.
• Identify opportunities to improve operational and financial performance.
• Maintain a safe environment for customers and associates.
• Ensure compliance with company policies, labor laws, and operational procedures.
• Support asset protection programs and shrink reduction efforts.
• Ensure proper handling of sensitive and confidential information.
• Address compliance concerns and operational risks proactively.
• Serve as a key member of the store leadership team.
• Support store opening, closing, and Manager-on-Duty responsibilities.
• Partner with department managers to ensure overall store success.
• Lead and support company initiatives, promotions, and operational programs.
• Assist with overall store operations as business needs require.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed