Service Operations Manager

RDO Equipment Co. • Idaho Falls, ID

1d • Onsite

About The Position

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager, you’ll lead high-performing service teams, strengthen customer relationships, and drive the systems and processes behind day-to-day success. If you’re energized by leadership, accountability, and making a real impact, this role puts you right at the center of it. RDO Equipment Co. is an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. Join RDO Equipment Co. in Idaho Falls, where you'll enter a team of people passionate about heavy construction machinery, parts and service. As one of our Mountain Construction stores, the Idaho Falls team supplies and services machinery from manufacturers like John Deere, Wirtgen and Topcon. This machinery is vital to progress in industries like mining, construction and oil and gas. Join our team and make an impact on the Idaho Falls community and beyond.

Requirements

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer-focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech-savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Familiarity with our industry is a plus but not required—we’ll support your learning.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

• Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Coach and support Service Managers to drive performance and growth.
• Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Lead safety efforts and foster an engaged, accountable work environment aligned with company values.

Benefits

• $100,000-$120,000 / year
• 32% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed