Service Operations Manager

Albertsons • Flower Mound, TX

1d • Onsite

About The Position

The Service Operations Manager is responsible for leading all front-end operations, customer service functions, administrative processes, and service-focused operational activities within the store. This position drives exceptional customer experiences, operational efficiency, labor productivity, financial performance, and compliance with company standards. The Service Operations Manager serves as a key member of the store leadership team and supports total store success through effective leadership and execution.

Requirements

• Strong leadership and team development skills.
• Excellent customer service and interpersonal communication abilities.
• Knowledge of retail operations, front-end procedures, cash handling, and labor management.
• Ability to analyze operational reports and performance metrics.
• Strong organizational, planning, and problem-solving skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, workforce management software, and retail operating systems.
• Ability to maintain confidentiality and exercise sound business judgment.

Responsibilities

• Recruit, interview, hire, train, coach, and develop front-end and service operations associates.
• Build a culture of accountability, teamwork, inclusion, and customer service excellence.
• Conduct performance reviews and provide ongoing coaching and development.
• Recognize and reward strong performance while addressing performance concerns appropriately.
• Develop future leaders through training and succession planning initiatives.
• Ensure outstanding customer service standards are consistently executed throughout the store.
• Lead service initiatives designed to improve customer satisfaction and loyalty.
• Resolve customer concerns, complaints, and escalated issues professionally and promptly.
• Monitor customer feedback and implement corrective actions when necessary.
• Create a welcoming environment that promotes a positive shopping experience.
• Direct daily operations of checkout lanes, self-checkout areas, customer service desks, and related service functions.
• Ensure proper staffing levels to meet customer demand and productivity expectations.
• Monitor transaction accuracy and front-end operational performance.
• Ensure compliance with cash handling, refund, and transaction procedures.
• Support efficient customer flow and minimize wait times.
• Oversee cash office operations and financial control procedures.
• Ensure accurate cash accountability, reconciliation, deposits, and reporting.
• Maintain operational records, documentation, and compliance reporting requirements.
• Support payroll, workforce management, and scheduling processes.
• Ensure adherence to company financial controls and administrative procedures.
• Manage labor scheduling and productivity within assigned areas.
• Monitor front-end expenses, operational metrics, and business performance indicators.
• Support store sales and profitability goals through efficient operations.
• Reduce shortages, cash variances, and controllable expenses.
• Identify opportunities to improve operational efficiency and financial performance.
• Maintain a safe working and shopping environment.
• Ensure compliance with company policies, labor standards, and operational procedures.
• Support asset protection initiatives and shrink reduction programs.
• Ensure handling of confidential information is secure and compliant.
• Address operational and compliance issues promptly and effectively.
• Serve as a member of the store leadership team.
• Collaborate with department managers to drive overall store performance.
• Support store opening, closing, and Manager-on-Duty responsibilities.
• Assist with implementation of company initiatives, promotional events, and operational programs.
• Support overall store operations and business objectives as assigned.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed