Service Operations Manager Grants Pass

Albertsons Companies • Grants Pass, OR

1d • Onsite

About The Position

Join Albertsons Companies as a Service Operations Manager in Grants Pass, where customer experience, operational excellence, and front-end leadership converge. This role is for team-focused managers passionate about customer service, people development, and operational consistency. You will oversee front-end and service operations, ensure strong execution of company service programs, and lead teams to deliver a fast, friendly, and compliant shopping experience in a dynamic, customer-facing environment that directly supports store performance and customer engagement. Building the future of food and well-being starts with great service at the front of the store. Bring your passion for customer engagement, operational discipline, and team leadership to set the tone for service excellence, support associates, and create positive experiences for every customer, every visit.

Requirements

• Strong customer-service focus with a calm, professional team presence
• Effective communication, coaching, and conflict-resolution skills
• Strong organization, prioritization, and planning abilities
• Ability to multitask in a fast-paced, customer-facing environment
• Front-end and customer service operations
• Cash handling, cash office accuracy, and compliance execution
• Labor planning, scheduling, and service productivity
• Service standards, audit readiness, and loss prevention support
• Store operations, service programs, and front-end systems
• Cash handling procedures, security protocols, and transaction policies
• Scheduling tools and basic computer applications
• Ability to review service metrics, labor usage, and performance trends
• Ability to train, coach, and develop associates and supervisors
• Ability to stand, move, lift, carry, or push moderate loads as required
• Flexible availability including evenings, weekends, and holidays
• Reliable attendance
• Compliance with company policies, safety standards, and the Code of Business Conduct

Responsibilities

• Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service
• Coach and develop associates on service standards, courtesy programs, and service recovery
• Oversee daily front-end operations including check stands, self-checkout (SCO), service desk, and checkout processes
• Ensure compliance with cash handling, security, returns, refunds, and transaction policies
• Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front-end readiness for audits, compliance requirements, and company programs
• Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff
• Support shrink reduction, fraud prevention, and proper handling of restricted items
• Complete required reports and maintain strong communication with management teams

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed