Service Operations Manager

Albertsons • Grand Prairie, TX

1d • Onsite

About The Position

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. The Service Operations Manager is responsible for directing and coordinating all front-end operations, customer service functions, and administrative processes within the store. This position ensures exceptional customer experiences, operational efficiency, compliance with company policies, and achievement of sales, labor, and profitability goals. The Service Operations Manager leads front-end teams and administrative personnel while supporting overall store performance and execution.

Requirements

• Strong leadership and team development skills.
• Excellent customer service and communication abilities.
• Knowledge of retail operations, front-end management, cash handling, and labor planning.
• Ability to analyze operational reports and performance metrics.
• Strong organizational, administrative, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, workforce management systems, and retail technologies.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Recruit, train, coach, and develop front-end and service operations associates.
• Provide ongoing performance feedback, recognition, and corrective action when appropriate.
• Foster a culture of accountability, teamwork, inclusion, and customer service excellence.
• Promote associate engagement and retention through effective leadership.
• Support succession planning and leadership development initiatives.
• Ensure exceptional customer service standards are consistently delivered.
• Resolve customer concerns, complaints, and service issues promptly and professionally.
• Promote a customer-first culture throughout the front end and customer service areas.
• Monitor customer service metrics and implement improvement plans as needed.
• Create a positive and welcoming shopping experience for all customers.
• Direct daily front-end operations, including checkout lanes, self-checkout, customer service desk, and related functions.
• Ensure proper staffing levels to meet customer demand and productivity goals.
• Monitor transaction accuracy, cash handling, and customer flow.
• Ensure adherence to company operating procedures and service standards.
• Support efficient execution of front-end processes and initiatives.
• Oversee administrative functions including cash office operations, scheduling support, reporting, and record retention.
• Ensure accuracy and compliance in cash management procedures.
• Maintain required operational documentation and reporting.
• Support payroll, workforce management, and administrative processes as assigned.
• Ensure compliance with company policies and procedures regarding financial controls.
• Manage labor expenses and staffing productivity within assigned areas.
• Monitor front-end performance metrics and operational results.
• Support achievement of store sales and profitability goals.
• Assist in controlling shortages, cash variances, and operational expenses.
• Identify opportunities to improve efficiency and customer service performance.
• Maintain a safe environment for customers and associates.
• Ensure compliance with company policies, operational standards, and regulatory requirements.
• Support asset protection initiatives and shrink reduction programs.
• Investigate and address operational and compliance concerns promptly.
• Ensure confidential information is handled appropriately.
• Collaborate with store leadership and department managers to ensure operational excellence.
• Support execution of company programs, initiatives, and promotional events.
• Assist with store opening, closing, and manager-on-duty responsibilities.
• Serve as a member of the store leadership team and support total store operations.
• Assume additional leadership responsibilities as assigned.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed