Service Operations Manager

RDO Equipment Co. • Sunnyside, WA

10d • $85,000 - $115,000 • Onsite

About The Position

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager, you’ll lead high performing service teams, strengthen customer relationships, and drive the systems and processes behind day-to-day success. If you’re energized by leadership, accountability, and making a real impact, this role puts you right at the center of it.

Requirements

• Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
• Customer‑focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
• Tech‑savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Nice To Haves

• Industry experience: Familiarity with our industry is a plus but not required—we’ll support your learning.

Responsibilities

• Lead service operations: Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
• Develop leaders: Coach and support Service Managers to drive performance and growth.
• Manage workflow and results: Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
• Strengthen customer relationships: Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
• Champion safety and culture: Lead safety efforts and foster an engaged, accountable work environment aligned with company values.

Benefits

• $85,000-$115,000 / year
• 32% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page [https://www.rdoequipment.com/careers/benefits].
• A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values. [https://www.rdoequipment.com/about-rdo/core-values]

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed