Service Operations Manager

RDO Equipment Co.•Sunnyside, WA

3d•$85,000 - $115,000•Onsite

About The Position

At RDO Equipment Co., strong leadership keeps our service operations running at their best. As a Service Operations Manager, you’ll lead high performing service teams, strengthen customer relationships, and drive the systems and processes behind day-to-day success. If you’re energized by leadership, accountability, and making a real impact, this role puts you right at the center of it. RDO Equipment Co. in Sunnyside belongs to our Northwest Agriculture division which is made up of 10 stores across Washington and Oregon. The team members in Sunnyside support farmers in this area as they plant, tend and harvest the crops that feed the nation. This is a forward-looking customer base that defaults toward innovation. Interested in helping keep them on the cutting edge of the agriculture industry?

Requirements

Leadership experience: Comfort leading leaders, supporting teams, and holding people accountable.
Customer-focused mindset: A commitment to delivering a strong customer experience and building trusted relationships.
Tech-savvy: Confidence using computers and systems, with the ability to learn new tools quickly.
Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Nice To Haves

Industry experience: Familiarity with our industry is a plus but not required—we’ll support your learning.

Responsibilities

Oversee all aspects of service department operations to ensure efficiency, profitability, and alignment with company benchmarks.
Coach and support Service Managers to drive performance and growth.
Ensure effective use of scheduling, work orders, and operational tools to meet workflow and financial goals.
Proactively meet with customers to ensure satisfaction, build trust, and support business growth.
Lead safety efforts and foster an engaged, accountable work environment aligned with company values.