Service Operations Manager
About The Position
Plumbing Systems Inc. (PSI) is seeking an experienced Service Manager to lead their multi-trade Service Department and technician teams in Gypsum, CO. This is a hands-on leadership role for someone who understands the trades, can develop people, and drive operational success through strong leadership and accountability. The role involves overseeing daily service operations, coaching technicians, improving department performance, and partnering with the General Manager to achieve exceptional customer experiences and business results. The ideal candidate will possess a blend of technical expertise, leadership ability, and a business mindset, with a passion for building teams, improving processes, and taking ownership of results.
Requirements
- 5+ years of experience in the skilled trades industry (HVAC, plumbing, or electrical preferred).
- 2+ years of experience managing technicians, installers, or field service teams.
- Previous hands-on experience as a technician or installer.
- Proven ability to manage KPIs and use performance data to drive results.
- Strong leadership, coaching, and communication skills.
- Excellent organization, problem-solving, and decision-making abilities.
- Valid driver's license.
Responsibilities
- Lead, coach, and develop multi-trade service technicians through training, ride-alongs, and ongoing performance feedback.
- Build a high-performing team culture focused on safety, quality, customer satisfaction, and accountability.
- Monitor and improve key performance metrics including revenue, efficiency, productivity, and profitability.
- Partner with the General Manager to develop staffing plans, recruit technicians, and support team growth.
- Oversee daily service operations including scheduling, technician payroll, and on-call rotations.
- Collaborate with Dispatch, CSRs, and warehouse teams to improve workflow, parts availability, and customer communication.
- Lead weekly team meetings and training sessions focused on technical development, sales performance, and service excellence.
- Identify opportunities to improve processes and elevate overall department performance.
Benefits
- Competitive Pay
- Various medical, dental & vision plans, including 100% employer covered options for you
- 401(k) with a company match up to 3.5%
- 100% Company paid long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth opportunities
- 6 company paid holidays
- 3 weeks of PTO
- Paid Parental Leave Policy
- Company branded attire
- Company vehicle provided for certain roles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
