Service Operations Manager (Paint Booths & Collision Equipment) |Full-Time | In-Office |Novi, MI | $90,000-$100,000 (DOE)
About The Position
AutoTech Solutions is a fast-growing provider of aftermarket automotive shop equipment, delivering high-quality tools, machinery, and service solutions to independent repair shops and dealerships. From vehicle lifts and air compressors to alignment systems and A/C machines, we support the service bays that keep vehicles on the road. Built on hustle, innovation, and hands-on customer support, AutoTech is on a mission to bring dependable equipment and exceptional service to every corner of the garage. Backed by private investment firm Brixey & Meyer Capital (BMC), we are executing an ambitious strategy to create a leading platform in automotive equipment distribution and service. With operations in Michigan (Novi & Ann Arbor), North Carolina (Charlotte, Wade, and Raleigh), we support customers across the region with local expertise and responsive service. This is more than a job — it’s an opportunity to join a growing organization that values initiative, rewards performance, and invests in its people. As we continue to expand, we’re looking for driven, hands-on professionals who want to grow alongside us and help shape the future of AutoTech.
Requirements
- Three (3) or more years of experience coordinating field service operations, dispatching technicians, or managing service departments.
- Experience supporting automotive paint booths, collision repair equipment, industrial equipment, HVAC, mechanical systems, or related industries preferred.
- Working knowledge of electrical controls, motors, pneumatics, hydraulics, and mechanical equipment.
- Ability to read equipment manuals, parts diagrams, wiring schematics, and technical documentation.
- Experience preparing service estimates, coordinating warranty claims, and managing replacement parts and inventory.
- Strong organizational, problem-solving, and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent customer service, communication, and conflict-resolution skills.
- Proficiency with Microsoft Outlook, Excel, electronic work order systems, and service management software; ServiceTitan experience preferred.
- Ability to learn digital dispatch systems, technician scheduling software, quotation templates, and warranty documentation processes.
- Valid driver's license with an acceptable driving record.
Nice To Haves
- Associate’s degree in business administration, Operations Management, Automotive Technology, or a related field preferred.
Responsibilities
- Serve as the primary point of contact for incoming service requests, gathering customer, equipment, and technical information to accurately assess service needs.
- Evaluate service issues and determine the appropriate resolution, including remote troubleshooting, parts replacement, or field technician dispatch.
- Schedule and coordinate field technicians, balancing emergency service calls, preventive maintenance, warranty work, and planned installations.
- Coordinate technician travel, customer access, equipment delivery, and job site logistics while providing proactive communication to customers regarding schedules and service updates.
- Prepare service estimates, obtain customer purchase orders or work authorizations, and determine warranty eligibility or customer-pay responsibility.
- Coordinate warranty claims, manufacturer communications, replacement parts, inventory, backorders, and warranty returns.
- Develop and maintain preventive maintenance schedules while tracking customer equipment history and recommended repairs.
- Review technician service reports for accuracy, verify labor, travel, parts, and expenses, and ensure completed work is ready for timely invoicing.
- Monitor open work orders, outstanding quotations, completed service calls awaiting billing, and overall service workflow to ensure timely completion.
- Maintain accurate customer, equipment, service, and warranty records within company systems.
- Collaborate with technicians, manufacturers, vendors, and internal departments to deliver efficient service operations and exceptional customer satisfaction.
- Identify opportunities to improve dispatch efficiency, technician utilization, service response times, and overall operational performance.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
